La Caja boosted its internal systems with Claims Services solutions
La Caja de Ahorro y Seguro complemented its internal management systems with the technology of the Claims Services platforms, seeking to take the experience of its policyholders to the next level and, thus, enhance the claims area.
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The challenge
The insurer was in search of continuous improvement to optimize its metrics analysis and claims management processes through tools that would enhance its internal systems.
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The solution
We complemented La Caja's internal system with our platforms to ensure a digital, customized, quick management with a data analysis that meets the needs of its policyholders.
La Caja now meets the needs of its customers thanks to the design of solutions that are:
Digital
The insurer began to manage all the instances—from the moment of the report, through the coordination of providers, to the resolution and final billing of the case—from one place, 100% digitally.
Customized
We customize our platforms to the needs of the insurer.
Quick
With our technology, processes are streamlined, thus contributing to reducing the insurer's management times.
Powered by data analysis
Our platforms allow an analysis to be carried out that provides a complete overview of the claim process. Thus, La Caja can recognize patterns and get relevant information to implement improvements.
Our experience with Claims Services is very good. Not only for me, but also for our customers. For us, a product can be practical, comfortable and inexpensive, but if it doesn't work for the customers, there’s a problem. Satisfaction surveys are good and that's what matters.
Federico Polzoni, Claims Manager - La Caja
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